Shipping & Refund Policy

Effective Date: April 3, 2025

At TMR Cosmetics, we’re committed to providing high-quality skincare products and a seamless shopping experience. Please review our shipping and return policies below to ensure clarity before placing your order.

📦 Shipping Policy

• Processing Time: Orders are processed within 1 business day (excluding weekends and holidays).
• Delivery Time: Standard U.S. shipping typically takes 3–4 business days.
• Shipping Fee:
  • Orders over $50 qualify for free standard shipping (U.S. only).
  • Orders under $50 may incur a fee based on weight and destination.
• Tracking: A confirmation email with tracking info will be sent once shipped.
• Delays: We are not responsible for delays caused by weather or shipping carriers.

🔁 Return & Refund Policy

• Return Window: You have 7 days after receiving your order to request a return.
• Eligibility:
  • Item must be unused and unopened.
  • A valid reason must be provided.
  • All returns must be initiated via your account on our website.
  • Items sent back without approval will not be accepted.
• Damaged or Wrong Items: Contact us immediately if your item is defective, damaged, or incorrect: support@skincaretmr.com
• Non-Returnable: Products used over half or missing original packaging are not eligible for refund.
• Return Process:
  1. Log in using the email used at checkout.
  2. Submit a return request.
  3. Receive a return label and instructions if approved.
  4. Refund issued upon receipt and inspection.
• Refunds: Approved refunds will be processed to the original payment method. Bank processing times may vary.

If you have any questions, please email us at: support@skincaretmr.com